Why Am I Still Talking? W.A.I.S.T. — The Lost Art of Listening
North Rock Leadership
Over the years I have observed that the best leaders, the most successful sales people, and the most respected and well-liked people, are good listeners. Improving your listening skills can be a game changer. In my last article, I wrote about a handy little acronym H.A.L.T. Today, I want to share with you another acronym that is simple to remember and offers some tips on being a more effective listener.
I learned the W.A.I.S.T. acronym from my mentor coach program instructor, Scott Howard. Scott told his students to write WAIST on a sticky note and glance at it occasionally while coaching. In my training and travels as an executive coach and leadership development consultant, I have come to appreciate the power and necessity of good listening skills. A coach who is not a good listener will not be successful. A sales person who does not listen to their customer will not sell much. A spouse who does not listen effectively to his/her spouse will create friction in the marriage.
In their seminal coaching book, Co-Active Coaching: Changing Business, Transforming Lives, Whitworth, Kimsey-House and Sandahl define “Three Levels of Listening” that coaches should be able to achieve with their clients.
Thanks for taking time to read my article. I hope it provides some helpful tips. I would love to hear your thoughts and experiences with listening. Send me an email at firstname.lastname@example.org. North Rock Leadership offers seminars and webinars on improving listening skills and other topics. This would make a great lunch and learn! People with food in their mouths find it easier to listen!